Return & Refund Policy

At pevlin.com, we take pride in the quality of our products and follow a strict quality control process. If you encounter any issues after receiving your order, please contact our customer service team at [email protected], and we will assist you as soon as possible.

Return & Exchange Period

You may request a return or exchange within 30 days of receiving your item. You can arrange for a courier pickup or return the package through your local post office.

Whether we cover the return shipping cost depends on the reason for the return:

• If the issue is due to our error (e.g., incorrect item, damaged goods), we will bear the return shipping cost.

• If the return is for personal reasons (e.g., wrong size, color dissatisfaction, change of mind, or not reading the product description carefully), the shipping cost will be your responsibility.

Please note that all fees are determined by the courier service you select.

Damaged or Incorrect Items

If the product you received does not match your order or is damaged during transit, please take clear photos and contact [email protected] immediately. Once the issue is confirmed, we will arrange for a replacement or refund.

Before sending the product back, please contact our customer service team to obtain the correct return address. Do not return items to the sender address listed on the original package, as such returns cannot be processed.

Return Conditions

For returns without quality issues, the item must be unused, undamaged, and include all original tags and packaging. Please do not send any product back without prior authorization from our customer service team.

For defective or incorrect products, please provide clear photo evidence. After verification, our team will provide you with the appropriate return instructions and address.

Eligible Return & Refund Situations

You may apply for a return or refund under the following conditions:

• The product is damaged or missing parts due to our error.

• The product received does not match the description.

• The courier failed to deliver the package, and it was returned.

• The product was not received within the promised delivery timeframe.

How to Request a Return

If you decide to return an item, please contact us by email and include:

• Your order number

• The product name or SKU code

• The reason for the return

Our customer service team will reply within 24 hours (on business days) and provide you with the return address and instructions. After shipping the return, please send us the tracking number and a valid proof of return.

Once we receive your package, we will confirm the return by email and arrange a refund or replacement according to your request.

Please ensure that the return package is sent to the address provided by our help team. Packages sent to any other address (including the original shipping address) may not be processed.

Do not include non-pevlin items in your return package, as we are not responsible for returning such products. We are also not liable for lost or stolen packages during the return process — please retain your return shipping receipt.

Refunds & Cancellations

If a product is misprinted, defective, or damaged due to our production or shipping error, we will cover all related costs and issue a full refund.

Orders can be canceled within 24 hours of placement or before shipment for a full refund. Once the order has shipped, cancellation requests cannot be accepted.

If a package is lost in transit, we will issue a full refund. However, please ensure that your shipping address is entered accurately. If the address provided is incorrect and results in delivery failure or return, the reshipping cost will be borne by you. We are not responsible for any loss caused by an incorrect address.

We may reject refund requests if returned products show obvious signs of use, such as stains, makeup residue, animal hair, perfume, or body odor.

Refund processing time depends on your payment provider and may take up to 7 business days to appear in your account.

Return Labels

If the item was shipped incorrectly or arrived damaged, we will provide a return label for you to download and print.
If the return is for personal reasons, you will be responsible for return postage and label costs.

Customer Support

If you need further assistance, please feel free to contact us at [email protected].
Our team will do their best to ensure your experience with pevlin.com is smooth, fair, and satisfactory.